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Troubleshooting & Reports
Find answers if a report failed, data didn’t show up, or anything technical seems off.
Troubleshooting: Why a Report Might Fail
⚠️ Why didn’t a report generate for my lead? Summary: Find out why some credit reports may fail to generate, including input errors, missing bureau relationships, or unsupported non-U.S. leads. Only successful reports are billed. If a report didn’t fire, it’s usually due to one of the following: The phone number, email, or last name was entered incorrectly The lead has no active relationship with the credit bureaus The lead is outside the U.S. or has a non-U.S. phone numb
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