Live Support: How to Contact the Team
📞 How do I contact support or get live help? Summary: Need help with SmartForm, billing, or setup? Here’s how to reach the team and what to expect. Support Options: Email us at support@simplecheck.com Or use the Crisp chat in the bottom-right corner of your portal Hours: Monday–Friday, 10 AM to 6 PM EST Response time is typically under 24 hours Who You’re Talking To: Josh - Client Success Director (day-to-day support) PhilFew readersFull FAQ
🔍 Product Functionality How fast does SmartForm actually pull the credit data? We pull the full credit profile in under 6 seconds. Most competitors take 30–40 seconds or more. Ours is instant by comparison. What if the lead fills out SmartForm at 2 AM will it still work instantly? Yes. The pull and routing work 24/7, in real time. Can I customize the SmartForm questions or is it locked in? Yes, you can customize SmartForm fields to match your funnel needs. We also provideFew readers