Articles on: Troubleshooting & Reports

Reports: Read Monthly Performance and Download PDF or CSV

Open the Monthly Performance Report


Click Reports in the sidebar or View Report from Account Information. The report turns raw X-Ray activity into a monthly lead-quality story you can share with sales and advertising teams.


Use Report Period to choose Month and Year.


Monthly Performance Report


Choose the month/year, review summary cards and score distribution, then download PDF or CSV when data exists.



Why This Report Is Valuable


  • Measure whether traffic quality is improving—not just lead volume
  • Compare attempted versus successful X-Ray checks
  • Track the share of qualified leads (650+)
  • Use score brackets and available credit to refine routing thresholds
  • Export a clean PDF/CSV for decision-makers



Summary Metrics


The report includes:


  • Total Attempted
  • Successful
  • Success rate
  • Avg Credit Score
  • Qualified Leads (650+)
  • Qualified ratio and changes from the comparison period


Attempted and successful counts are different because failed/unmatched X-Ray checks can exist without successful report data.



Credit Score Distribution


Credit Score Distribution groups successful records into score brackets and shows:


  • Lead count
  • Percentage of total
  • Average available credit
  • Change from the previous period


Use these trends for analysis—not as a substitute for reviewing individual outcomes.



Lead Details


The details table can include:


  • Name/email
  • Credit score
  • Available credit
  • DTI
  • Income
  • Success/failed status
  • Date


The screen displays up to the first 100 leads. Use exports for the complete report.



Download PDF or CSV


  • Download PDF — formatted summary/report
  • Download CSV — full row-level data for analysis


Downloads reflect the selected month/year. Store exported financial/contact data securely and restrict access.



Billing vs Reports


Reports show operational performance. X-Ray billing is based on successful pulls and your account’s current report rate; the report dashboard is not an invoice.



Troubleshooting


No data appears

Confirm the selected month/year and that the account had attempted X-Ray checks in that period.


Downloads are disabled

A report must load successfully before PDF/CSV is available.


Totals do not match CRM totals

The report reflects SmartForm/X-Ray records; CRM filters, duplicates, deletions, or sync failures can produce different totals.


Submission views are paywalled

Reactivate the SmartForm Subscription. Intake/delivery may continue while portal views are hidden.


Contact support with the report month/year and account email; do not attach unredacted CSV data unless requested through an approved secure channel.

Updated on: 23/07/2026

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