Live Support: How to Contact the Team

📞 How do I contact support or get live help?

Summary:

Need help with SmartForm, billing, or setup? Here’s how to reach the team and what to expect.

Support Options:

• Email us at support@simplecheck.com
• Or use the Crisp chat in the bottom-right corner of your portal

Hours:

Monday–Friday, 10 AM to 6 PM EST

Response time is typically under 24 hours

Who You’re Talking To:

• Josh - Client Success Director (day-to-day support)
• Philip - Tech & API setup
• Hossam - Developer (yes, only one guy built all of this)
• Hunter & Grant - Co-founders (handle escalations)

We’re a lean, high-performance crew. If it’s urgent, we’ll book a call.

Updated on: 11/07/2025