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# Troubleshooting: Why a Report Might Fail

### ⚠️ Why didn’t a report generate for my lead?
**Summary:**
Find out why some credit reports may fail to generate, including input errors, missing bureau relationships, or unsupported non-U.S. leads. Only successful reports are billed.

If a report didn’t fire, it’s usually due to one of the following:

* The phone number, email, or last name was entered incorrectly
* The lead has **no active relationship with the credit bureaus**
* The lead is **outside the U.S.** or has a non-U.S. phone number


Tip: The more complete and accurate the contact info, the higher the success rate.